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ZAR (R)Before contacting our support team, take a look at some of the frequently asked questions (FAQS) we have compiled from our customers. Most of the common issues have been addressed so you will probably find a satisfactory answer.
- Is there any cost for registering at Silver Sands Casino?
- If I do not want to register via the Internet, is there any other way?
- What Games Are On Silver Sands Casino?
- How do I play the games I am unfamiliar with?
- How do I collect my winnings? What if my winnings do not reflect in my account?
- How do I Download the Free Software?
- Do I have to download every time I want to play?
- I can not remember my Account Name and Password. What should I do?
- What if I have problem logging in?
- What happens to my bet if I lose my Internet connection?
- Is it safe to give my credit card details over the Net?
- My bonus is not automatically credited to my account. What should I do?
- What is comp balance? How do I redeem my points? What are they worth?
- What is a coupon? How to redeem coupons? How many times I can redeem the same coupon?
Is there any cost for registering at Silver Sands Casino?
No. There is no cost in registering with us, regardless of whether you register for fun or to play for real cash. By registering with us you will automatically qualify for additional benefits like getting the latest information on our promotions, bonuses, tournaments and possible mysterious gifts.
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If I do not want to register via the Internet, is there any other way?
You can rest assured for the safety of your information over the Internet. We use the latest Industry Standard Security measures and you can contact our Support Team 24 hours a day, 7 days a week.
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What Games does Silver Sands Casino offer?
We currently offer Roulette, Blackjack, Slots, War, Video Poker, Pai Gow, Caribbean, Red Dog, Baccarat and Let em Ride. We are constantly developing new games and you will receive instant e-mail notification once a new game is added.
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Need help playing some of our games or you have never played some of our games before?
Here are some tutorials to get you started:
Baccarat | Blackjack | Craps | Keno | Let em ride
Pai Gow | Red Dog | Roulette | Slots | Video Poker | War
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How do I collect my winnings?
Please refer to our banking page, also note that some transactions may take up to 72 hours to process. There may also be a further delay of 48 to 72 business hours if your transaction is a bank-to-bank transfer.
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How do I Download the Free Software?
You can download our software by clicking on the FREE Download button, and following the instructions then provided.
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Do I have to download every time I want to play?
No. You need only download and install the casino program once.
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I cannot remember my Account Name and Password. What should I do?
On the login screen of the lobby there is a 'Forgot Password' button which you can use to request your password sent to your registered email address.
Otherwise please email our Support Team with your First and Last Name, stating your problem.
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What if I have problem logging in?
This can occur for two reasons: You have typed your Account number incorrectly or you have typed your Password incorrectly. Please make sure you enter them correctly and try again. Should the problem persist please contact our support team using the details supplied in the Support section of the site.
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What happens to my bet if I lose my Internet connection?
If the gaming server resolves the game bet on after you have lost your Internet connection, it will refresh your credit balance with the outcome of the bet. If it cannot resolve the game bet on during the connectivity loss, it will present you with the unfinished bet the next time you log in where you can then replay the game that was being played when the connectivity loss occurred.
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Is it safe to give my credit card details over the Internet?
Absolutely! We are PCI DSS (Payment Card Industry Data Security Standard) approved. Our IT systems have been checked by usd AG according to the Payment Card Industry Data Security Standard and it has been confirmed by them that our IT systems have the best possible protection against criminal attacks.
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My bonus has not been automatically credited to my account. What should I do?
If your bonus is not automatically added to your account then simply log out of the casino and then log back in again. If the bonus still does not appear, and you are sure you have completed the wagering, then please mail our support team.
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What is my comp balance? How do I redeem my points? What are they worth?
Your comp balance accumulates from your wagering at Silver Sands. For every EUR10 wagered, you will receive 1 comp point. You can redeem your comp points at any time in the cashier section of the casino through the Redeem comps tab. For every 100 comp points you redeem, you can earn the equivalent of 1 credit in the casino.
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What is a coupon? How do I redeem coupons? How many times I can redeem the same coupon?
A coupon code is a voucher that can be used in the cashier to claim a bonus either on your next deposit, or for free. You can redeem a percentage, fixed amount, or free money coupon. NB: Each coupon can be redeemed only once per player. And in the case of a deposit bonus coupon you must insert your coupon code in the cashier before making a purchase.
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Contact our support team if you are unable to find a suitable answer to your question, and we will respond promptly.
When sending an e-mail to our support team please be sure to include your full name, user name and a detailed description of your problem so that we can provide a quick and helpful response.
